Uploading a file
Before you upload a file, you must specify the type of file that you are uploading. This enables the system to correctly read the data in the file.
Important: If the uploaded file contains information for a beneficiary that already exists, the details in the file will overwrite the existing beneficiary details.
To upload a file
- In the toolbar, click
The opens.
. - From the
The following templates are available by default. If you have any customized templates, they will also appear in the dropdown list.- —The file contains payment information only. The beneficiaries must already exist in our system.
Note: If you are a user and want to settle from your , in the file, enter in column – . —The file contains payment information as well as information to create or update the beneficiaries who will receive those payments.
Note: If the beneficiary data includes an email address, the feature is automatically enabled for that beneficiary. When a payment to that beneficiary is released, a notification is sent to the specified address. —The file contains information to create or update beneficiaries. The file cannot include any payment details.
dropdown list, choose the type of file that you are uploading. If you select the wrong template type for the file you are uploading, the file status will be and the information in the file will not be processed. - Locate the file you want to upload, and then drag the file into the file drop area.
Alternatively, you can click in the Drop zone, and, in the window that opens, locate the file you want to upload. Then, either double-click on the filename, or select it and click .
Note: The file cannot include or any variation of in the Beneficiary address fields if the Beneficiary country is , , or .
If your account configuration requires you to authenticate via Multi-Factor Authentication when creating or editing beneficiaries, you will be prompted to select one of the authentication methods you set up. If the authentication is successful, the upload continues. For more information on Multi-Factor Authentication, see Multi-Factor Authentication.
Note: This does not apply to importing bills from Sage Intacct.
The uploaded file is listed in the grid at the bottom of the page.
Note: If an uploaded file contains any special characters, they will be stripped out.